Returns & Exchanges

At Frownies, we want you to be completely satisfied with your skincare journey. If you are not happy with your purchase, we offer a 30-day return policy for products purchased directly from our official website.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to begin the process.

• 2.
  Pack Your Items

  Securely place the items in their original packaging, ensuring all components are included to qualify for a full refund.

• 3.
  Label and Ship

  Print the prepaid shipping label provided through the portal and drop your package off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our warehouse receives and inspects your return, a refund will be issued to your original payment method within 7-10 business days.